FAQ

At this stage we ship to Pakistan only. We’re hoping to expand soon so please keep an eye out for announcements or contact us at [email protected] for specific information.

We currently are accepting only COD (Cash On Delivery).

After your order has been sent, you will receive an email with a Pakistan Post tracking number where you can follow your parcel straight to your door!

If you need to change or cancel your order, please contact us at [email protected] with your order details as quickly as possible and we’ll try to assist. However, if your order has already been sent, it cannot be changed or cancelled. Please see info regarding returns and exchanges here.

It is possible that the color or size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. You can e-mail our Customer Service department if what you are looking for is out of stock, and they may be able to let you know when the product will be available.

The distinctive finishing on the leathers of Aarakh product is created in our workshops one piece at a time. This unique hand finishing process results in no two products ever looking the same. The differences in tone and texture are a statement to their authenticity which we proudly stand behind.  Note the LUX finishes will change, as these are made to change and distress with each wear.

• Our organic leather is initially not as soft and supple as the commonly used chrome tanned version. Aarakh products will require some break in time. Once broken in, the user can expect to enjoy the quality and customized fit that will last over time. Aarakh leathers can be shined, treated and nourished with creams and brought back to a natural luster that is not attainable in most other footwear.
• -Our organic leather, because it is natural, needs a bit of time to blend or mold with your foot, creating that custom “glove-like” fit. The dynamics of this intricate process takes a bit of time and varies depending on the style, the anatomy of the user’s foot, and the time of each wear. Most users experience this unique custom fit within their first 2-3 wears.
• Organic leather has more overall luster.

Our animal skin is extraordinarily strong and may age well. However, if you wish to wash a bag or case, lukewarm water and a gentle soap are the simplest choices on the market. don’t get over excited with pricey cleaners and conditioners, easy natural waxes are usually the simplest thanks to condition the hide i.e. bees wax. In fact, any harsh chemicals will harm the animal skin, therefore ne’er use family cleaners or product containing alcohol. Keep the outside animal skin faraway from makeup, food, or the other oil based mostly product which might stain. In no circumstances must you attempt laundry your animal skin bag or alternative item within the washer or tumble appliance. For suede, we have a tendency to advocate that you simply use a brush to get rid of the loose dirt and clean the merchandise with cleansing agent specially designed for the fabric. New suede is subject to “crocking”, which implies that suede mud could wear off on hands and garments. Crocking will be decreased by rubbing any new suede bag or accent smartly with a Turkish towel. to wash patent, use a humid fabric, once that you shine it with a soft dry fabric. Please note that you simply mustn’t use polish on patent. If a animal skin product becomes wet, take excess wetness and so leave to dry naturally. don’t decide to dry with an immediate heat supply e.g. fire, radiator or blow dryer. All liquid stains ought to be forbidden quickly, and blotted gently with a clean, dry cloth. always remember, animal skin may be a skin, and may be cared for during a similar thanks to your own.

For our animal skin merchandise, we tend to put in force sourcing the very finest leathers obtainable from extremely revered tanneries in West Pakistan and abroad. These skins & hides are specifically picked because of their longevity, sturdiness and enticing look. All creases and marks are natural characteristics and therefore the specific reason we elect these stunning natural skins & hides. Our animal skin merchandise are designed to last considerably longer than most, and can age graciously gaining character and distinct worn personalities. leather care for Aarakh merchandise is comparatively straightforward however you would like to follow a collection of simple rules. Our leathers can be restored, however annual maintenance is suggested. we mainly use cow leather. However, some things also are made up of sheep & goat skins and buffalo hides.